2836037 - Service channel could not be opened - Unable to retrieve forwarding tunnel routing and mapping information - Response code: 500

You are trying to create a service channel inside your cloud connector, and are getting the following error:

Service channel could not be opened

Checking the cloud connector logs, you can see the following:

#WARN#com.sap.scc.config#http-bio-8443-exec-6# #User Administrator enables Service channel HANA_DB to <db alias> on local port <port number>. The channel could not be opened now.
com.sap.scc.servlets.RequestFailureExecution$RuntimeFailure: Service channel could not be opened
 at com.sap.scc.config.SccServiceChannel.open(SccServiceChannel.java:155)
...
Caused by: com.sap.core.connectivity.tunnel.api.management.ConnectionFailedException: Unable to retrieve forwarding tunnel routing and mapping information due to: Unexpected exception in provideRoutingInformation() called with account=<account name>, dbAlias=<db alias>, tunnelId=jdbc://<region>.hana.ondemand.com/<account name>/<db alias>
 Response code: 500
 at com.sap.core.connectivity.tunnel.client.management.ForwardingTunnelConnectionAttributesRetriever.retrieveConnectionAttributes(ForwardingTunnelConnectionAttributesRetriever.java:66)
 at com.sap.core.connectivity.tunnel.client.management.ManagedForwardingTunnelImpl.retrieveDirectTunnelConnectionAttributes(ManagedForwardingTunnelImpl.java:22)
 at com.sap.core.connectivity.tunnel.client.management.ForwardingTunnelImpl.doConnect(ForwardingTunnelImpl.java:124)
 at com.sap.core.connectivity.tunnel.client.management.ForwardingTunnelImpl.connect(ForwardingTunnelImpl.java:87)
 at com.sap.scc.config.SccServiceChannel.open(SccServiceChannel.java:128)
 ... 29 more|

• SAP Cloud Connector
• HANA Database running on SAP Cloud Platform

KBA , BC-NEO-PERS , Persistence Service , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem