Symptom
Instructor Name is not showing on Certificate of Completion
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- On the Users Learning Plan, go to Learning History;
- Click on the completed Item;
- Click on View Certificate;
- Notice that the instructor name is blank.
Cause
The user have completed a free floating item.
Resolution
As confirmed by Product Managment, the INSTRUCTOR_NAME syntax tax only works for items with Classes. And the user have completed that Class.
Keywords
Instructor name blank, certificate of completion, missing instructor name, Class, Instructor , KBA , LOD-SF-LMS , Learning Management System , Problem
Product
SAP SuccessFactors HCM Core 1905 ; SAP SuccessFactors Learning 1802 ; SAP SuccessFactors Learning 1805 ; SAP SuccessFactors Learning 1808 ; SAP SuccessFactors Learning 1811 ; SAP SuccessFactors Learning 1902 ; SAP SuccessFactors Learning 1905 ; SAP SuccessFactors Learning 1908