SAP Knowledge Base Article - Public

2836064 - Instructor Name not showing on Certificate of Completion - LMS

Symptom

Instructor Name is not showing on Certificate of Completion

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. On the Users Learning Plan, go to Learning History;
  2. Click on the completed Item;
  3. Click on View Certificate;
  4. Notice that the instructor name is blank.

Cause

The user have completed a free floating item.

Resolution

As confirmed by Product Managment, the INSTRUCTOR_NAME syntax tax only works for items with Classes. And the user have completed that Class.

Keywords

Instructor name blank, certificate of completion, missing instructor name, Class, Instructor , KBA , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors HCM Core 1905 ; SAP SuccessFactors Learning 1802 ; SAP SuccessFactors Learning 1805 ; SAP SuccessFactors Learning 1808 ; SAP SuccessFactors Learning 1811 ; SAP SuccessFactors Learning 1902 ; SAP SuccessFactors Learning 1905 ; SAP SuccessFactors Learning 1908