2836205 - Benefit auto enrollment job for Insurance benefit is checking only default insurance plans

Auto enrollment job for Insurance benefit is checking only the Default values for Insurance Plan and Coverage. There are other insurance plans and coverages available in the benefit, but the auto enrollment job only checks for default values.

SAP SuccessFactors Employee Central: Global Benefit

Run auto enrollment job for a benefit having different insurance plan and see that job is checking only default Insurance plans. In case the Employee is not eligible for the Default Plan or coverage, the enrollment is not done.

This is expected behavior. Auto enrollment jobs for Benefits will only check for the default values configured in the benefit. This behavior is expected for the old auto enrollment jobs, the tracker based jobs and the automation processes involving ISC.

If the requirement is to have different insurance plans or coverage other than the default, then it's necessary to create individual benefits for each Insurance Plan, and define the eligibility rule in the "Eligibility Rule For Coverage".

You can visit our Customer Community Portal and check the idea '341125' with an enhancement focused on this scenario and vote if it makes sense for your requirement or, if you prefer, you can raise another enhancement request as per KBA 2090228 to have this functionality considered in future development cycles

Benefit auto enrollment job, Insurance plan, default, Ineligible, employee not enrolled, automatic job after hiring, age, default Insurance plan, default insurance coverage, tracker based jobs. , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC , Employee Central , Problem

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions