SAP Knowledge Base Article - Public

2836265 - Continuous Feedback Request or Continuous Feedback Received Email Notification Deeplinks do not Open the SF Mobile App


  • When a user receives a Continuous Feedback Request or Continuous Feedback Received Notification and clicks on the deeplinks in the notification, they are either not directed to the SF Mobile App, or there is a "Feature is unsupported" error. 
  • For the Continuous Feedback Request notification, the link opens the SF Mobile App on the home page with the error "Feature is unsupported".
  • For the Continuous Feedback Received Notification, the link opens on the Continuous Performance page on the default Mobile browser.
  • CPM Continuous Feedback deeplinks are not working on the Mobile App.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Continuous Performance Management
  • SAP SuccessFactors Mobile

Reproducing the Issue

1. On the Mobile device (iOS and Android) access the email application

2. Open a Continuous Feedback Request email notification

3. Click on the highlighted link

feedback request email.png

  • The SF Mobile App opens on the home page and there is an error pop-up:

feature is unsupported error.png

4. Open a Continuous Feedback Received email notification

5. Click on the highlighted link

feedback received email.png

The default Mobile browser opens SuccessFactors CPM webpage, instead of opening the SF Mobile Application.


  • The deeplinks for the Continuous Feedback Request and Continuous Feedback Received email notifications are currently not supported on the SF Mobile App. (SL-3796 and MOB-26052)
  • There is a Customer Enhancement request that you may vote on if you would like to see these deeplinks supported in the future:


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