Symptom
- When a user receives a Continuous Feedback Request or Continuous Feedback Received Notification and clicks on the deeplinks in the notification, they are either not directed to the SF Mobile App, or there is a "Feature is unsupported" error.
- For the Continuous Feedback Request notification, the link opens the SF Mobile App on the home page with the error "Feature is unsupported".
- For the Continuous Feedback Received Notification, the link opens on the Continuous Performance page on the default Mobile browser.
- CPM Continuous Feedback deeplinks are not working on the Mobile App.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Continuous Performance Management
- SAP SuccessFactors Mobile
Reproducing the Issue
1. On the Mobile device (iOS and Android) access the email application
2. Open a Continuous Feedback Request email notification
3. Click on the highlighted link
- The SF Mobile App opens on the home page and there is an error pop-up:
4. Open a Continuous Feedback Received email notification
5. Click on the highlighted link
The default Mobile browser opens SuccessFactors CPM webpage, instead of opening the SF Mobile Application.
Resolution
- The deeplinks for the Continuous Feedback Request and Continuous Feedback Received email notifications are currently not supported on the SF Mobile App. (SL-3796 and MOB-26052)
- There is a Customer Enhancement request that you may vote on if you would like to see these deeplinks supported in the future: https://influence.sap.com/sap/ino/#/idea/220874
Keywords
CPM, continuous performance management, feedback, request, response, respond, received, email, notification, e-mail, template, deeplink, URL, navigate, open, browser, mobile, iOS, android, app, SF, not working , KBA , LOD-SF-CPM-MOB , Mobile , LOD-SF-CPM , Continuous Performance Management , Problem