SAP Knowledge Base Article - Public

2836332 - Image Disappears When Uploaded in Spot Awards Home


The system is not accepting the newly uploaded image in the rewards and recognition home


  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Rewards and Recognition

Reproducing the Issue

  1. Navigate to Admin Center > Rewards and Recognition 
  2. On the settings page, upload a photo in program photo
  3. Note that the photo defaults back to the old photo after saving


The issue has been identified and logged under JIRA RNR-2793

This issue is only occurring in Internet Explorer.


A fix for this issue has not been identified yet


rewards and recognition, spot awards, image, photo, upload , KBA , LOD-SF-RNR-ADM , Admin Tools, Program Setup & Object Permissions , Problem


SAP SuccessFactors Compensation all versions