SAP Knowledge Base Article - Public

2837544 - Application Error When Adding or Making a Change to Standard Element Field


When adding or changing a standard element field in Manage Business Configuration, there is an application error that does not save changes.:

An application error occurred. Please try again later, or notify support (with the error information of errorId=ab27f67f-73fa-42e0-89f1-e542528a49d4, fingerprint=8bde76d4b308e284627c9153863f700cecd4b06a, timestamp=2019-09-11T08:30:59.048-0400, and the version information from the current screen) if the issue keeps occurring.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Employee Central 
  • SAP SuccessFactors Employee Profile 

Reproducing the Issue

  1. Navigate to Manage Business Configuration
  2. Select Employee Profile 
  3. Select a standard element, make a change and select Save
  4. Get application error


The Maximum Length field is blank:

null length.png


Add a correct value for Maximum Length and ensure the data for the field respects the length.


SF, Success Factors, EC, BCUI , KBA , LOD-SF-EC-BCI , Manage Business Configuration (BCUI) & Data Models (XML) , LOD-SF-EP-PP3 , People Profile (PP3) , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions