SAP Knowledge Base Article - Public

2837710 - HRIS Sync from manager-id to a custom field in EP shows as {"userDisplayValue":,"userId":"XXXXX"}


The manager-id is synced to a custom field in EP or BizX

The synced field shows as {"userDisplayValue":,"userId":"XXXXX"} in the EP Block in PP3 and in UDF


SAP SuccessFactors Employee Central - HRIS Sync

Reproducing the Issue

  1. Configure an HRIS Sync Mapping for EC Field manager-id to any custom field in EP.
  2. Run Full HRIS Sync to populate the data from manager-id to the custom field.
  3. Check the custom field in EP from the Profile and the value shows as {"userDisplayValue":,"userId":"XXXXX"}.
  4. Download UDF and the value for the custom field also shows as {"userDisplayValue":,"userId":"XXXXX"}.


As per Engineering Team and Product Management, based on the current design, it is not supported for user-id to sync to any custom fields. There is already a hard-coded sync from EC's manager-id to EP's managerId to support this scenario.


An Enhancement Request can be raised for this functionality. You can follow the instructions in this KBA to raise the Enhancement:

2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products

Alternatively, the managerId field in BizX/EP can be used instead since this is hard-coded to sync from manager-id in EC.


userDisplayValue, manager-id sync, manager-id, userId, manager-id to custom field, hris sync, sync, managerId, ECT-123320 , KBA , LOD-SF-EC-HRS , HRIS Sync , Problem


SAP SuccessFactors Employee Central all versions