SAP Knowledge Base Article - Public

2838042 - Cannot forward a Task 'Approve Expense Report' because the user is not available on the list

Symptom

You try to forward a Task 'Approval Expense Report' to a specific user but this user is not on the list of people to who you can forward the task.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Managing My Area workcenter.
  2. Go to the Approvals views.
  3. Select the Task for 'Approve Expense Report' you want to Forward.
  4. Click on Forward under Action button.

On the list, you do not see the user to whom you want to transfer the Task.

Cause

One of the reason could be that this user do not have unrestricted access to Work Center View PRO_EXPENSESANDPURCHASES. This unrestricted access needs to be configured.

Resolution

  1. Go to the Application and User Management workcenter.
  2. Go to the Business Users Views.
  3. Search for the User and click on Edit > Access Right.
  4. Search for Work Center View PRO_EXPENSESANDPURCHASES and assign it to the user.
  5. On the Access Restriction Tab, search for Work Center View PRO_EXPENSESANDPURCHASES and select Unrestricted for Read Access and Write Access.

Keywords

Forward task, approval, Expense Report, , KBA , SRD-FIN-ERM , Travel and Expense Management , Problem

Product

SAP Business ByDesign all versions