SAP Knowledge Base Article - Public

2838126 - Workflow Approval : System error. Please contact administrator


When a final approver tries to approve the leave of absence or any Job Information Change request, an Error message comes up as below :

"System error. Please contact administrator."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Submit a LOA or a Job Information change and that Inturn triggers a workflow.
  2. When the final approver tries to approve it, an Error message comes up as below :



  • This Error comes up when there is an issue with the Data of the Incumbent.
  • In this specific scenario, the Child positions to the Incumbent's position in position hierarchy had some mandatory fields that were blank


  • Fill the mandatory fields on the positions that are a part of the hierarchy of the Incumbent's position and try to approve the Workflow again.

@SAP Product Support : Review the Internal memo for detailed Splunk logs


SF, EC, Success factors, Employee Central, Error while transferring the incumbents,  HierarchyAdaptionService. , KBA , LOD-SF-EC-TIM , Time Off , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem


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