SAP Knowledge Base Article - Public

2838217 - Learning Competency Ratings Not Showing in Competency Portlet

Symptom

Learning rating data is not synchronized from LMS to the Competency Portlet after the learning item is completed and recorded.

Environment

  • SAP SuccessFactors Career Development Planning
  • SAP SuccessFactors Performance and Goals
  • SAP SuccessFactors Learning

Reproducing the Issue

  1. Log into Learning
  2. Record Learning for a user
  3. Check the profile and notice no competencies are recorded.

Cause

  • For SF BizX <> Learning integration, if LMS would like to update rating competency data in SF BizX, the instance must have the CDP feature enabled.
  • Learning uses the CDP API to write competency rating data to the database.
  • For showing competency rating data from LMS, which are already saved in BizX DB, it won’t check any CDP feature, but depends on the settings in  “Processes and Forms”.
  • In the process, “Competencies rating from Learning” need be checked and then competency rating data from LMS shall be able to show in Employee Profile.

Resolution

Please reach out to your Implementation Partner for assistance with the following:

  1. Make sure the Learning and CDP features are enabled in Provisioning and UI, RBP, etc..and make all the features work correctly.

Note: For a list of features required to enable CDP, please read Career Development Planning: Implementation and Administration: Enabling Career Development Planning in Provisioning

  1. In the admin tool > Configure People Profile, choose one special process, not "all data sources".
  2. In the tool > Processes and Forms, edit the process you selected, and enable the checkbox "Competencies ratings from Learning"

Competencies Ratings from Learning.PNG

See Also

  • KB article 2616831 - Competency functionality availability in LMS after Q3 2018
  • KB article 2689566 - Learning Competency Rating Pop-up in PP3 Competency Portlet

Keywords

sf, success factors, LMS, CDP, PMGM, PM , KBA , LOD-SF-PM-POD , Home Page, Pods and Portlets, To Do List , LOD-SF-LMS , Learning Management System , LOD-SF-CDP , Career Development Planning , Problem

Product

SAP SuccessFactors Learning all versions ; SAP SuccessFactors Performance & Goals all versions