SAP Knowledge Base Article - Public

2838282 - What is a CB User?


SAP Product Support has requested a CBuser in order log into the system.


 SAP S/4HANA Cloud - All versions.


When an issue occurs in the system, SAP Product Support needs to reproduce the exact same scenario to check and determine the root cause of the issue.

It is only possible with a user with the same system authorizations.


  1. Go to the Maintain Business Users app, then you will be able to consult all CBusers of your system that are equivalent to each user.
  2. Provide the CBuser that has necessary authorizations to reproduce the issue.
  3. The SAP support engineer can copy the same authorizations to generate a user to log into the system.

See Also

3094222 - How to maintain business user when reporting incident for S/4HANA Cloud system


CBuser, userID, authorizations, maintain business users, users , KBA , cb user , XX-S4C-OPR-SRV , S/4HANA Cloud service requests , Problem


SAP S/4HANA Cloud all versions