Symptom
You want to change the Life Cycle Status for a Custom Status for Opportunities.
Environment
SAP Sales Cloud
Reproducing the Issue
-
Go to the Business Configuration.
- Find the Activity Opportunities and open Custom Status.
- In an existing Custom Status, edit the Life Cycle Status.
Result: error "Change is not possible due to existing opportunity data".
Cause
The Custom Status is already used in an Opportunity.
Resolution
It is the designed system behaviour that the Lifecycle Status of a Custom Status cannot be changed once it is being used in an Opportunity, to avoid inconsistencies.
Keywords
custom status, lifecycle status, opportunities , KBA , LOD-CRM-OPP , Opportunity Management , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions