SAP Knowledge Base Article - Public

2838623 - User Profile page shows "Mobile" number, even though not maintained in BizX UDF - SAP Jam


  • User Profile page showing Mobile Phone number in Contact Information section. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



Reproducing the Issue

  • Check Contact Information section in Jam profile page.


The Mobile(Cell) Number is pulled, in real time, via OData API call while displaying the profile page.

It is not synced to Jam during the user sync from BizX, and is not stored in Jam database.


  • This feature for mobile number display in profile page was introduced in our 1405 release. It is "by-design" behavior.

  • Using the Custom Profile feature, customers can choose to disable "Phone Number" display entirely for the Contact Information section.

Since this phone number is pulled in real time via OData API, and these APIs rely on Role-Based Permissions in BizX including User Search, removing User Search RBP for a user also removes this field display in Jam. This is expected behavior and cannot be prevented.


Cell Number, Mobile Number, Mobile Number in Jam Profile , KBA , LOD-SF-JAM-PRF , User Profile , Problem


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