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SAP Knowledge Base Article - PreviewSymptom
After selecting the support team you choose a message processor assigned to that team. After selecting the processor, the support team is automatically deleted from the support team field.
IM_SUPP_TEAM_DISABLE is not active in AGS_WORK_CUSTOM and the message processor effected has been assigned to the support team in PPOMA_CRM.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
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Environment
SAP Solution Manager 7.2
Product
Keywords
SOLMAN, support team, message processor, business partner, ppoma_crm, bp, su01, processor, support team deleted, ITSM, IM_SUPP_TEAM_DISABLE, AGS_WORK_CUSTOM, disappear, missing, deleted, removed, hide , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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