SAP Knowledge Base Article - Public

2839769 - Expired referrals are still being displayed after expiration - Employee Referral RCM


When the employee referral ownership is configured by duration and the referral expires, it is still visible on Referral Tracking page when selecting the "Active" selector, it is still displayed.


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


 SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

  1. Configure the Employee Referral with ownership by duration;
  2. Add a referral to the general pool;
  3. After the duration period expires, open the referral tracking page and the ferral will still show when clicking the active selector;


This is an expected behavior. When this feature was design, referrals that have not applied after the expiration date are still displayed on the active tab.


At present "disqualified and already hired candidates" are considered as inactive referrals. However, we do not consider the referral expiration as inactive. This scenario will be evaluated by our product management team and it may change in future system release.

As of now, if you want to suggest a change to this behavior you can suggest this to our community.

See Also

2230628 - Expected Behavior – Enhancement Request

2081998 - Employee Referral - Recruiting Management


employee referral inactive by duration , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM , Recruiting Management , How To


SAP SuccessFactors Recruiting all versions