2839776 - Troubleshooting SAP SF Mobile Push Notifications [SF MOB]

• How to troubleshoot SF mobile push notifications?
• Push notifications are not working.

SAP SuccessFactors HCM Core

Pre-Requisite:

The switch Admin Center > Mobile Settings > Enable Mobile Features > Mobile Specific > Notifications needs to be enabled

Please make the checks below:

1. Make sure that the expected push notification is supported.
        See KBA 2518392 - What are the To-Do & Push Notifications items covered in SF Mobile App.
   
   
2. Has it been 5 minutes?
        Push notifications can take up to 5 minutes to arrive. 
   
   
3. Does the device that is supposed to receive the push notification appear listed under Options > Settings > Mobile > Manage Devices?
        If the device does not show up in the list, it indicates that communication between BizX and mobile is broken. 
   
   
4. Is mobile push notification setting toggle on?
   1. To check the settings, open the app and go to Settings > Push Notifications. 
   2. Make sure that the push notifications are there and toggled on.
      
      
5. Is Admin Center push notification setting on?
   1. Logon as admin via desktop.
   2. Go to Admin Center > Notification Configuration.
   3. Make sure that applicable notifications have checkmarks in the "Push" column.
      
      
6. Are push notifications enabled on the device?
   1. Android: Device Settings > Notifications (this may also be Sounds & Notifications and then > App Notifications) > tap SuccessFactors. Make sure that Block All toggle (and any other associated toggles) are disabled.
   2. iOS: Device Settings > Notifications > tap SuccessFactors. Make sure that the toggles are enabled and that the Alert style is not None (either Banners or Alerts).
      
      
7. Do you have multiprofile enabled?
        Push notifications do not work in many situations with multiprofile enabled.  To narrow down the problem, return to single user and try again.
   
   
8. If you are not receiving 1 type of push notification, are you receiving another type?  i.e. if you are not receiving EC notifications, have you tried RCM notifications?
        If you are receiving 1 and not the other, this can eliminate a problem with Apple or Google and client, mobile, or bizX problems can be further looked into. 
   
   
9. Do you have many devices registered to that user account?
        If there are too many devices registered to an account, sometimes push notifications won't work. Try to limit to 5 or less as per the profile. 
   
   
10. If iOS is not receiving push notifications, is Android receiving push notifications?
    Android and iOS have different push notification systems.  If both are not receiving, it may be a problem with bizX or mobile. If one is receiving and not the other, that will help ENG team to troubleshoot. 

Help portal -  SAP SuccessFactors Mobile

push notification, mobile push, notifications, alerts, banners, sf mobile, mobile settings. , KBA , LOD-SF-PLT-MOB , Mobile Issues , Problem