SAP Knowledge Base Article - Public

2839836 - CCM does not start after installing 32-bit Oracle client


  • After installing an Oracle client, the following error is seen in Event Viewer when attempting to start the Central Configuration Manager:
    "The program can't start because MSVCP120.DLL is missing from your computer. Try reinstalling the program to fix this."
  • The environment was working before this installation.


  • SAP Crystal Server
  • Windows


Some of the Microsoft Visual C++ Redistributable packages were not installed or became corrupted.


Ensure that the Microsoft Visual C++ Redistributable packages mentioned in the BI Platform Installation Guide are installed, and if necessary, repaired or reinstalled.

The BI Platform Installation Guide can be found here:


MSVCP120.DLL, , KBA , BI-BIP-CRS-INS , Installation , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-CCM , Central Configuration Manager , Problem


SAP Crystal Server 2016