SAP Knowledge Base Article - Public

2839836 - CCM does not start after installing 32-bit Oracle client

Symptom

  • After installing an Oracle client, the following error is seen in Event Viewer when attempting to start the Central Configuration Manager:
    "The program can't start because MSVCP120.DLL is missing from your computer. Try reinstalling the program to fix this."
  • The environment was working before this installation.

Environment

  • SAP Crystal Server
  • Windows

Cause

Some of the Microsoft Visual C++ Redistributable packages were not installed or became corrupted.

Resolution

Ensure that the Microsoft Visual C++ Redistributable packages mentioned in the BI Platform Installation Guide are installed, and if necessary, repaired or reinstalled.

The BI Platform Installation Guide can be found here: https://help.sap.com/viewer/df8899896b364f6c880112f52e4d06c8/4.2.7/en-US/46b1264f6e041014910aba7db0e91070.html

Keywords

MSVCP120.DLL, , KBA , BI-BIP-CRS-INS , Installation , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-CCM , Central Configuration Manager , Problem

Product

SAP Crystal Server 2016