SAP Knowledge Base Article - Public

2839883 - Job Description information not available when browsing job roles in Career Worksheet


When browsing job roles in Career Worksheet, the Job Description shows "Not Available", even though the role has a job profile created.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Career Development Plan
  • SAP SuccessFactors Career Worksheet
  • SAP SuccessFactors Job Profile Builder (JPB/JDM2.0)

Reproducing the Issue

  1. Go to Development > Career Worksheet;
  2. In My Job Roles, click Browse job roles;
  3. Expand the target Family and role;
  4. Job Description for the selected job role shows "Not Available":



The Career Worksheet and Job Profile Builder integration is not yet complete, and the field "Job Description" in Career Worksheet is still pulling the information from Job Description Manager (JDM1.0).


Engineering Team is already aware of this limitation with Job Profile Builder in Career Worksheet, and future enhancements are planned to fully support Job Profile Builder (JPB/JDM2.0) in Career Development Plan product (CDP-3880 and CDP-3626).

There is an open enhancement request (CDP-9600), planned to be deployed on b1911 release (Q4 2019), that will make the field Job Description, when browsing for job roles in Career Worksheet, to pull the data from Job Profile Builder (JPB), instead from Job Description Manager (JDM). However, this is not yet confirmed by Product Management.

Any update to this enhancement roadmap will be communicated in this KBA and release notes.

In the meantime, to have the Job Description showing the role information, instead of showing "Not Available", you can configure the Job Description information in JDM on Provisioning > Families and Roles.

To complete tasks in Provisioning, contact your Implementation Partner. Once the job Description information is added for JFM in Provisioning, users will start seeing the information on Career Worksheet's functionality "Browse job roles":



CDP-9600 browse job role roles not available no information blank JPB JDM2.0 JDMv2.0 JDMv2 JDM v2.0 v2 job profile builder enabled enhancement not showing sync JDM , KBA , LOD-SF-CDP-CW , Career Worksheet , LOD-SF-TJ-JPB , Job Profile Builder , Problem


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