Symptom
- ISSUE 1: When a goal is added in one language and change the system language to another, the goals are not converted to another language on the goal plan.
- ISSUE 2: "Create from Library" option is not available, when system language is changed.
Environment
SAP SuccessFactors Goal Management
Reproducing the Issue
ISSUE 1:
- Create a Goal
- Change system language
- Go to Goals
- See that goals are not converted to another language in goal plan
ISSUE 2:
- Change system language
- Go to Goals
- Create a goal
- Create from Library option is not available
NOTE: When proxying as impacted user, the same issue is not replicable.
Cause
ISSUE 1: Expected behavior
ISSUE 2: Goal library is not translated to other languages
- If user's locale (e.g. english_GB) is not the default language of the goal library (e.g. english_US), and there is no translation provided in user's locale, the user will not have the "Create from Library" option. This is expected behavior. If the issue is not replicable via proxy, it is because proxy user's locale (e.g. english_US) matches with the default language of the library (e.g. english_US).
Resolution
ISSUE 1:
This is expected behavior. The content of goals (description/name etc.) will never change based on the login locale. It will always be shown in the language that user have type in originally. If the user type in the goal in English, the content that user typed in will always show in English even if they switch language preference to Arabic afterward.
When the user add a goal from the goal library, the system will copy the goal from the library into users' individual goal plan (same as if the user type in the goal). The goals in goal library are simply a template that allow users to "copy" into their own goal plan, it's not a dynamic link back to the goal library. This is the reason the system allow user to change and modify content of the goal (without changing content of the goal library), but is also the reason when switching language setting from English to Arabic, the "copied" goal content does not automatically translate into Arabic.
ISSUE 2:
Provide translation to goal library in all required languages. Please see KBA 2072678 - How to Import and Export Custom Goal Library and "Standard Goal Libraries" translations - Goal Management - SAP for Me for further details on how to provide translation.
See Also
Keywords
Goal Library, Add goal, create form library, language, locale, proxy, translation , KBA , LOD-SF-GM , Goal Management , Problem
SAP Knowledge Base Article - Public