SAP Knowledge Base Article - Public

2840213 - Report showing different times for expiry date/time for item within a Curriculum

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Report showing different times for expiry date/time of Curriculum

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Assign curriculum to users.
  2. Within a report, it is seen that users have a different time for the expiry date.

Cause

The time is based on users preferred timezone.

If users have a different timezone preference a difference will be seen.

EuropeBerlin.png

UTC.png

Resolution

To check users timezone -

  1. Search User 
  2. Related More
  3. Preferences
  4. Time Zone ID

Compare users timezones and if they are different. They will display differently in the report.

For example:

UTC and Central European Time (Europe/Berlin)

A two hour difference will be seen in the report.

Keywords

Report, Expire Date, Curriculum, Curriculum expire date, Timezone, User Timezone, Reports, Time difference, PA_STUD_QUAL_CPNT, Curriculum Date , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS-CRI , Custom Report Issues , Problem

Product

SAP SuccessFactors Learning all versions