2840289 - Override Not Working for All Internal Candidates - Recruiting Management

Override configuration is not working for Internal Candidates. Below are an example of override configuration for field State:

<field-attr-override>
<override>
<description><![CDATA[For US and AU both applicants.]]></description>
<country><![CDATA[AU]]></country>
<country><![CDATA[US]]></country>
<country><![CDATA[ES]]></country>
<field-attr attribute="public" value="true" applicant="both"/>
</override>
<field refid="state"/>
</field-attr-override>

SAP SuccessFactors Recruiting Management

SCENARIO 1:

1. Set properly the override configuration in the Job Application template.
2. Create and post the Job Requisition internally.
3. Go to apply internally with an account that have a different country than the override configuration.
4. You will notice the fields are appearing regardless the country configured in the profile.

SCENARIO 2:

1. Set the override in the Job Application template.
2. Create and post the Job Requisition internally.
3. Go to apply internally with an account that have the same country configured in the override.
4. Notice that the fields are not displaying, although it should.

• Cause 1: The expectation with the configured override is that the override will display the fields for the candidates using the country AU, US or ES. However, the country of the overrides refer to the country of the job requisition. So, the job requisitions which the country is AU, ES or US will display this field for applicants applying to that position, irrespective of the country in their candidate profile or application.
  
• Cause 2: There is one override configured for internal candidates and another override configured for external for the same fields. This may cause the overrides to not work appropriately, so the fields don't display.

To fix Cause 1, you can change the country from the override configuration or change the country from the Job Requisition standard Country field, either way should restore the override behavior for the configured fields.

To fix Cause 2, it will be required to adjust the overrides in the Job Application template, to combine the fields configured in each overrides into one single override where the visibility will be for both (applicants="both"). It will also be required to remove these fields from where it was configured before to ensure that the correct configuration will be respected.

2252279 - Override not working for candidate

2649343 - Override function in candidate application is not working in spite of correct configuration

Override, internal, candidates, apply, applying, internally, information, visible , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem