SAP Knowledge Base Article - Public

2840352 - Cannot create group based on admin area group template


I am not able to use the group templates that I created within the areas as they do not appear as options when initially creating the group


SAP Jam Collaboration

Reproducing the Issue

  1. Navigate to SAP Jam
  2. Go to SAP Jam Admin
  3. Select the Admin Area
  4. Click on Product Setup > Group Templates
  5. Search for the group template, click Actions > Create a Group


Issue is mainly caused by two reasons:

  1. The language version of the template must match your local language version
  2. Only members of the area can use the group templates


User should either -

  1. Change their language versions
  2. Be added as a member of an area, whether it is a normal user or admin, and then they'll be able to see and use those missing group templates

See Also

Group templates administration

Group templates


Group template, admin area , KBA , LOD-SF-JAM-ARE , Admin Area Feature , Problem


SAP Jam Collaboration 1811