Symptom
I am not able to use the group templates that I created within the areas as they do not appear as options when initially creating the group
Environment
SAP Jam Collaboration
Reproducing the Issue
- Navigate to SAP Jam
- Go to SAP Jam Admin
- Select the Admin Area
- Click on Product Setup > Group Templates
- Search for the group template, click Actions > Create a Group
Cause
Issue is mainly caused by two reasons:
- The language version of the template must match your local language version
- Only members of the area can use the group templates
Resolution
User should either -
- Change their language versions
- Be added as a member of an area, whether it is a normal user or admin, and then they'll be able to see and use those missing group templates
See Also
Keywords
Group template, admin area , KBA , LOD-SF-JAM-ARE , Admin Area Feature , Problem
Product
SAP Jam Collaboration 1811