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2840412 - Work Zone/Jam Email Notifications not triggered for some users

Symptom

  • Some Work Zone/Jam users do not receive any email notifications.
  • Some users are missing the Social Learning tab on Programs or Items in the LMS
  • There are errors in the JAM Notification Automatic Process, such as: "Failed to create Jam Inbox entries for following users:[userID] in group:[jam group ID]"


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Environment

  • SAP SuccessFactors Learning Management System (LMS)
  • SAP Jam Collaboration
  • SAP Build Work Zone, Advanced Edition
  • SAP SuccessFactors Work Zone

Product

SAP Jam Collaboration all versions ; SAP SuccessFactors Learning all versions

Keywords

Work Zone,Jam,notification,email,not received, no notification,Learning APM,Automatic Process,Failed to create Jam Inbox entries , KBA , LOD-SF-LMS-JAM , Integration with SAP Jam , LOD-SF-JAM-LMS , Integration with LMS , LOD-SF-SWZ-EML , Email related concerns , LOD-SF-SWZ , Digital Workplace Service in Work Zone Advanced edition , Problem

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