2840412 - Work Zone/Jam Email Notifications not triggered for some users

• Some Work Zone/Jam users do not receive any email notifications.
• Some users are missing the Social Learning tab on Programs or Items in the LMS
• There are errors in the JAM Notification Automatic Process, such as: "Failed to create Jam Inbox entries for following users:[userID] in group:[jam group ID]"

• SAP SuccessFactors Learning Management System (LMS)
• SAP Jam Collaboration
• SAP Build Work Zone, Advanced Edition
• SAP SuccessFactors Work Zone

Users who have not logged in to Jam/Work Zone at least once after their profiles have been created in the system, are not set to "active" status in the database. And this prevents such user accounts from receiving any notification from the application. 

This can also impact execution of the JAM Notification Automatic Process in Learning, in the context of Work Zone/Jam integration, when the process tries to create notifications for such "not active" profiles. Resulting in failure with error messages such as- Failed to create Jam Inbox entries for following users:[userID] in group:[jam group ID]

The impacted users need to login to Work Zone/Jam at least once, this will set their profiles to "active" in the system. Following that the users will get application notifications and the corresponding Work Zone/Jam & Learning integration Automatic processes will also work without failures.

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SAP Jam Collaboration all versions ; SAP SuccessFactors Learning all versions