SAP Knowledge Base Article - Public

2840531 - Claim History is blank for employees


Claim History screen is blank even though employees have multiple claims in the status "IN PROCESS" or "APPROVED"


Employee Central - Global Benefits

Reproducing the Issue

  1. Navigate to Employee Profile - Global Benefits
  2. Go to the Claim History screen and it does not list any claims


Viewing the Claim Historty screen requires permissions and could be the reason behind employees unable to view it


  1. Go to the Permission Role which belongs to employee.
  2. Make sure employees has access to his own data using the permission role
  3. Navigate to Permissions - Manage Benefits - Assign Permission "Enroll/Claim for Benefits/Benefit Programs"


"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



Claim History, 1908, LOD-SF-EC-GBF, Benefits, Reimbursement, claim, Approved claim, In Process Claim, Global Benefits , KBA , LOD-SF-EC-GBF , Global Benefits , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions