SAP Knowledge Base Article - Public

2840667 - Overdue Notification received by the supervisor for user that has already completed Curriculum/Items


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Overdue [ApmTrainingOverdue] Notification received by the supervisor for a user that has already completed the Curriculum/Items


SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Assign Curriculum to users via Assignment Profile
  2. User Completes the Curriculum
  3. Supervisor receives Overdue Notification for this user


  • This can occur when the default template is not being used for ApmTrainingOverdue Notification.
  • Another reason can be that the same email is being used for another user in the system.


  • Ensure that the email address for the user that is showing as overdue for item/curriculum in this notification is not under any other user.
  • It is important that the default template is used to avoid these kind of issues.

This is the default template and you can see the syntax that is used for this notification:



  • While you have the freedom to customize the templates, Cloud Support is not authorized to customize the templates for you.
  • If there are issues with templates that are customized, this will be out of scope for Cloud Support.
  • Kindly contact Professional Services or your Internal IT Team to assist you with customizing your notification templates. 

See Also

To contact Professional Services, Partner and Account/Finance Team

Can we customize Standard LMS Notification Templates?


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