SAP Knowledge Base Article - Public

2840951 - Email notification of Shared Presentation shows recipient name instead of sender name


When sharing a Presentation to new viewer in Presentations module, the Recipient name (Token: [[recipient_first_name]]) is showing at the bottom of the e-mail notification, instead of the Sender name (Token: [[sender_first_name]]).

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SAP SuccessFactors Presentations

Reproducing the Issue

  1. Go to Presentations;
  2. Create a Presentation;
  3. Share the Presentation by clicking on the share icon;
  4. Search for the target user, and select to share the presentation;
  5. Click Customize Email to check the tokens used is correct and send the email:


  1. The token [[sender_first_name]] at the bottom of the email notification received, is wrongly populated with the [[recipient_first_name]]:



This token issue in the email notification of shared Presentations is a known issue.


Engineering Team is already aware of this issue, and we are currently on testing phase. This is an ongoing investigation, and we do not have yet an estimated time to deliver a fix for this issue.

Any information on when this issue will be fixed, will be communicated in this KBA.

See Also

2481436 - Send e-mail notification for shared Presentations


PRS share sharing shared presentation presentations wrong name signature e-mail email notification sender name recipient sender's recipient's token information names do not match , KBA , LOD-SF-PRS-EML , Emails, Notifications & Alerts , LOD-SF-PRS , Presentations , Problem


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