2840951 - Email notification of Shared Presentation shows recipient name instead of sender name

When sharing a Presentation to new viewer in Presentations module, the Recipient name (Token: [[recipient_first_name]]) is showing at the bottom of the e-mail notification, instead of the Sender name (Token: [[sender_first_name]]).

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Presentations

1. Go to Presentations;
2. Create a Presentation;
3. Share the Presentation by clicking on the share icon;
4. Search for the target user, and select to share the presentation;
5. Click Customize Email to check the tokens used is correct and send the email:

6. The token [[sender_first_name]] at the bottom of the email notification received, is wrongly populated with the [[recipient_first_name]]:

This token issue in the email notification of shared Presentations is a known issue.

Engineering Team is already aware of this issue, and we are currently on testing phase. This is an ongoing investigation, and we do not have yet an estimated time to deliver a fix for this issue.

Any information on when this issue will be fixed, will be communicated in this KBA.

2481436 - Send e-mail notification for shared Presentations

PRS share sharing shared presentation presentations wrong name signature e-mail email notification sender name recipient sender's recipient's token information names do not match , KBA , LOD-SF-PRS-EML , Emails, Notifications & Alerts , LOD-SF-PRS , Presentations , Problem