SAP Knowledge Base Article - Public

2841222 - Inbound Bounce for Campaign Emails is not working


You have sent a Campaign Email to an invalid email address and expect the bounce to be shown in the Execution Details of the Campaign.


SAP Sales Cloud

Reproducing the Issue

  1. Go to the Sales Campaigns workcenter.
  2. Go to the Campaigns view.
  3. Open the Campaign that was sent to an invalid email address.
  4. Go to the Execution Details facet.

Result: the bounce is not shown.


The inbound bounce currently only works for RFC compliant DSNs; this type of DSNs are very rare and hence the inbound bounce does not work for most emails.


It's currently a limitation.


inbound bounce, e-mail, campaign, hard bounce , KBA , LOD-CRM-MKT-CAM , Campaigns , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions