Symptom
Inline images are not displayed in the grid view but are being displayed in the list view in ticket interactions.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Service work center.
- Go to the Tickets view.
- Go to the Interactions facet.
- Select list view.
- Internal memo includes image.
- Select grid view.
- Internal memo does not include image.
Resolution
This is the system expected behavior.
If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
interactions, grid, view, list, image
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions