2841244 - Inline Images Are Not Displayed In Grid View

Inline images are not displayed in the grid view but are being displayed in the list view in ticket interactions.

SAP Cloud for Customer

1. Go to the Service work center.
2. Go to the Tickets view.
3. Go to the Interactions facet.
4. Select list view.
5. Internal memo includes image.
6. Select grid view.
7. Internal memo does not include image.

This is the system expected behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

interactions, grid, view, list, image

, KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions