SAP Knowledge Base Article - Public

2841244 - Inline Images Are Not Displayed In Grid View


Inline images are not displayed in the grid view but are being displayed in the list view in ticket interactions.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Go to the Interactions facet.
  4. Select list view.
  5. Internal memo includes image.
  6. Select grid view.
  7. Internal memo does not include image.


This is current behavior of the Interactions facet.


This is current behavior of the Interactions facet. There are plans to have it changed in a future release.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

 You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use or the Partnerfinder.
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development site , choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea.


interactions, grid, view, list, image , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions