Delay Disqualification Email Configuration is not respected by the system if the Candidates were moved via API.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Admin Center > Manage Recruiting Setting > Configure Delay Emails to Disqualified Candidates (in hours)
- Select an Email Template for the Disqualification Statuses.
- Execute an API Job to move candidates to any Disqualification Status.
Result: Candidates who were placed in any disqualification status received the disqualification email instantly.
This issue is a current limitation of our Product and requires an Enhancement Request, kindly please reach out to our confluence site to submit an enhancement request.
Please see idea raised in the community portal Here
Disqualification, Sent, Automatically, Disqualification Email, Delay, API , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem