2841462 - Candidate moved via OData API to Disqualification Status does not respect Delay Disqualification Email Configuration - Recruiting Management

Delay Disqualification Email Configuration is not respected by the system if the Candidates were moved via OData API.

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SAP SuccessFactors Recruiting Management

1.  Admin Center > Manage Recruiting Setting > Configure Delay Emails to Disqualified Candidates (in hours)
   
2. Select an Email Template for the Disqualification Statuses.
3. Execute an OData API request move candidates to any Disqualification Status.

Result: Candidates who were placed in any disqualification status received the disqualification email instantly.

Note: This behaviour has changed in a recent product update, please see the resolution section below for more details.

This issue was considered a long-standing product limitation, after listening to customer feedback we have enhanced the product to support this functionality.

Please see the idea raised in the customer community portal here.

A patch was delivered on January 16th, 2025 and post patch all disqualification emails will honor the delay regardless of the method used to disqualify the candidate.

That means that post patch, new candidates who are disqualified via OData API will begin to receive the disqualification email with a delay as per the configuration in Manage Recruiting Settings -> Configure Delay Emails to Disqualified Candidates (in hours).

This change has been made to align the behaviour between BizX UI and OData, previously there was a difference in behaviour based on which method was used to disqualify candidates.

If a customer does not want candidates to receive the emails with a delay, the feature can be disabled in Manage Recruiting Settings -> Configure Delay Emails to Disqualified Candidates (in hours).

KBA: 2226211 - Delaying correspondence - Recruiting Management

KBA: 2705381 - Delay Mails to Disqualified Candidates Behavior When the Candidate is Moved to Other Status

Disqualification, Sent, Automatically, Disqualification Email, Delay, API, PTCH-45825, PTCH-45766, INC10728319 , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem