2841691 - CRM - Talent Pool Recipients shows 'No data' in Email Campaigns - Recruiting Management

• You have added a Talent Pool to an Email Campaign, but the Talent Pool Recipients shows 'No data'.
• You have Manually Added Recipients, it shows 'Undefined'.
• Unable to view Talent Pool Recipients or Manually Added Recipients in an Email Campaign.
• Recipients list in an Email Campaign show as "No Data" although you see the number of recipients. If you check the Browser Console logs, you will see "[COE0022]Properties CampaignRecipientPeople/candidateNav are not accessible. Please check the property name in Admin Center > OData API Data Dictionary or entity metadata."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Recruiting Management (RCM)
• SAP SuccessFactors Recruiting Marketing (RMK)
• Candidate Relationship Management (CRM)

1. Go to Recruiting > Marketing tab > Email Campaigns
2. Open an Email Campaign
3. Click on 'x Talent Pools' or 'x Manually Added Recipients'
4. Click on the Talent Pool name to view members, but it shows 'No data'

As of now, we found two possible causes of this issue:

• You do not have the necessary Role-Based Permission to view Talent Pool Recipients in Email Campaigns
• One of the pre-requisites for Candidate Relationship Management is not met

In case the issue is with permissions:

Please grant the following Role-Based Permission in Manage Permission Roles: Recruiting Permissions > OData API Candidate Export

In case the issue is with one of the pre-requisites:

Please make sure that the feature Enable the Attachment Manager is enabled in Provisioning, as this is one of the pre-requisites for Metadata Framework. Please review the full pre-requisites for Candidate Relationship Management in this page: SAP SuccessFactors Recruiting Implementation Guide - Provisioning Talent Pools for Candidate Relationship Management.

2673691 - About CRM Email Campaigns - Recruiting Management

2730476 - CRM - Recipients Appear as Undefined in Email Campaigns - Recruiting

Email Campaign, Talent Pool, Candidate, member, no data, permission, OData API Candidate Export, CRM, Candidate Relationship Management , KBA , LOD-SF-RCM-CRM , Candidate Relationship Management , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem