SAP Knowledge Base Article - Public

2841960 - Item certificate of completion does not bring class description


The item certificate of completion has the "Class Description" (SCHEDULED_OFFERING_DESC) tag in its HTML Markup, but when the certificate is generated, the class data is not present in it.


SAP SuccessFactors Learning

Reproducing the Issue

In the Learning admin side, click:

  1. System Admin > Configuration > Certificate Templates > Search and access the desired item certificate >
  2. Add the "Class Description" (SCHEDULED_OFFERING_DESC) tag in the desired area of the certificate > Save >
  3. Users > Users > Search and access the desired user > Launch Proxy > History tile > View All > Print certificate >
  4. The "Class Description" details are not in the certificate.


The completion that was given to the Learning user is not associated with any class. If the course completion is checked for the affected user, it would be possible to see that the completion entry does not have a class ID related.



In the Learning admin side, it would be possible to:

Option 1:

  1. Learning Activities > Classes > Search and access the desired class >
  2. Record Learning > add the desired user to receive the completion > Next > Select the Status > Next > Next > Finish.

Option 2:

  1. Users > Tools > Record Learning - Financial > Class >
  2. Search and select the desired class > Select the Default Completion Status > Leave the desired user to receive the completion > Next > Next > Next > Finish.

Following either of the ways would lead to a completion given to the Learning user that is associated with a class (the completion entry will have a class ID related).

See Also

2469387 - Certificate of Completion - User & Admin side

2732164 - Item certificate of completion template precedence

2264871 - How to import a custom Certificate Of Completion report into LMS


scheduled, offering, description, SCHEDULED_OFFERING_DESC, tag, certificate, html, completion, id, class , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem


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