2841960 - Item certificate of completion does not bring class description

Symptom

The item certificate of completion has the "Class Description" (SCHEDULED_OFFERING_DESC) tag in its HTML Markup, but when the certificate is generated, the class data is not present in it.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

In the Learning admin side, click:

System Admin > Configuration > Certificate Templates > Search and access the desired item certificate >
Add the "Class Description" (SCHEDULED_OFFERING_DESC) tag in the desired area of the certificate > Save >
Users > Users > Search and access the desired user > Launch Proxy > History tile > View All > Print certificate >
The "Class Description" details are not in the certificate.

Cause

The completion that was given to the Learning user is not associated with any class. If the course completion is checked for the affected user, it would be possible to see that the completion entry does not have a class ID related.

Resolution

In the Learning admin side, it would be possible to:

Option 1:

Learning Activities > Classes > Search and access the desired class >
Record Learning > add the desired user to receive the completion > Next > Select the Status > Next > Next > Finish.

Option 2:

Users > Tools > Record Learning - Financial > Class >
Search and select the desired class > Select the Default Completion Status > Leave the desired user to receive the completion > Next > Next > Next > Finish.

Following either of the ways would lead to a completion given to the Learning user that is associated with a class (the completion entry will have a class ID related).

Keywords

scheduled, offering, description, SCHEDULED_OFFERING_DESC, tag, certificate, html, completion, id, class , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions