2842112 - How to Test Multiple Input for Ticket Categorization Model

You want to test Multiple Input for the Ticket Categorization machine learning model, and want to know the template format for uploading the input file from your computer.

SAP Cloud for Customer

1. Go to Administrator work center
2. Go to Prediction Services → Model Setup
3. Select the Ticket Categorization model
4. Click on the button at the right corner
5. Click on Test
6. Select the Multiple Input radio button
7. Under the Attachments section, click on the Add button
8. Select Local File
9. You do not see any template for the file upload

You can upload up to 100 data samples to test using a comma-separated value (.CSV) format spreadsheet file.

The first row should be in the order - Ticket ID,Description

Please refer to the table format below. You would need to save your .CSV spreadsheet file in a similar format.

Where 12345, 12346 and 12347 are example Ticket IDs.

The first row is header information and is ignored for test purposes.

To ensure that the system can properly process your sample data, save the spreadsheet file with UTF-8 encoding.

The model considers the content of both the ticket Subject and Description fields. For testing purposes, a single entry has a limit of 1000 characters. In actual use, the model analyzes all text in the subject and description. Entries in the upload file do not have a maximum character limit.

Model Test Console in Help Center

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