SAP Knowledge Base Article - Public

2842112 - How to Test Multiple Input for Ticket Categorization Model


You want to test Multiple Input for the Ticket Categorization machine learning model, and want to know the template format for uploading the input file from your computer.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Administrator work center
  2. Go to Prediction Services → Model Setup
  3. Select the Ticket Categorization model
  4. Click on the MLR.pngbutton at the right corner
  5. Click on Test
  6. Select the Multiple Input radio button
  7. Under the Attachments section, click on the Add button
  8. Select Local File
  9. You do not see any template for the file upload


You can upload up to 100 data samples to test using a comma-separated value (.CSV) format spreadsheet file.

The first row should be in the order - Ticket ID,Description

Please refer to the table format below. You would need to save your .CSV spreadsheet file in a similar format.

Ticket ID Description
12345 Coffee maker not working
12346 Refund not processed
12347 Car engine overheating

Where 12345, 12346 and 12347 are example Ticket IDs.

The first row is header information and is ignored for test purposes.

To ensure that the system can properly process your sample data, save the spreadsheet file with UTF-8 encoding.

The model considers the content of both the ticket Subject and Description fields. For testing purposes, a single entry has a limit of 1000 characters. In actual use, the model analyzes all text in the subject and description. Entries in the upload file do not have a maximum character limit.

See Also

Model Test Console in Help Center


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