SAP Knowledge Base Article - Public

2842296 - Document Generation - 'Generate and Email' option is throwing an error "Please enter an email ID for the user null".

Symptom

When admin is trying to generate document by 'Generate and Email' is throwing an error "Please enter an email ID for the user null"

Environment

SAP SuccessFactors Employee Central: Document Generation

Reproducing the Issue

Go to 'Generate Document' and generate document by clicking on 'Generate and Email' and the error "Please enter an email ID for the user null" will pop up.

Cause

The error is occurring as admin users do not have First Name, Last Name and Email information in Employee Central and Employee Profile.

Resolution

Kindly maintain personal information basic details like First Name and Last Name and E-mail ID for admin users. Also, ensure the data is correctly synced to EP and admin user has Name and Email in Employee Profile.

Keywords

"Please enter an email ID for the user null", Document generation error, Email , KBA , LOD-SF-EC-DOC , Document Generation , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions