Symptom
You define an Approval Process for opportunities. When the conditions are met, you are able to send an opportunity for approval and approve it. After that, you change some fields in the opportunity, which will make the approval process begin again. You expect that a new line will appear in the Approval facet (as the opportunity was already approved before and you wish to keep track of the approval history). However, the system deletes the previous approval with status "Approved" and displays a new one with status "Approval Not Started".
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Environment
SAP Cloud for Customer
Product
Keywords
approval process, approval history, opportunity, approval facet, re-approval, scoping, Approval Not Started, Approved , KBA , LOD-CRM-OPP , Opportunity Management , How To
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