SAP Knowledge Base Article - Preview

2842428 - Ticket Routing Rules For Incident Category Not Working

Symptom

Ticket Routing Rules are not working for lines with case Category.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

ticket, routing rules, case category, service category, rule, team, not determined, incorrect , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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