2842513 - The Error Message 'Invoicing not permitted for request XYZ (Service Confirmation); request is locked' is Triggered

The following error message occurs when trying to invoice an Invoice Request for example a Service Confirmation Invoice Request: 'Invoicing not permitted for request XYZ (Service Confirmation); request is locked'. (XYZ represents the identification of an invoice request such as an Service Confirmation Invoice Request)

SAP Business ByDesign

Inconsistencies can be triggered for different reasons:

• Tax calculation is not applied correctly.
• Inconsistent Master Data for a Business Partner used in the reference document e.g. the Account.
• Payment Terms are not set up correctly in Business Configuration.
• An Invoice Block is maintained in the source document e.g. the Service Order, Sales Order or Contract.
• The Invoice Request or the document on which the Invoice Request is based on is locked by a user.

The redetermination should be done on the Service Order Invoice Request or any related preceding invoice documents, such as Sales Order Invoice Request or Customer Contract Invoice Request:

1. Go to the Customer Invoicing work center.
2. Go to the Invoice Request view.
3. In the Search field, enter the Service Order DEF (DEF represents the identification of the service order for the Invoice Request XYZ).
4. Select the Service Order Invoice Request which is inconsistent.
5. Click on the Check button.
   This displays the Identified Issues why the invoice request is inconsistent.
6. Solve the issues identified in the screen.
7. Select Redetermine or Redetermine All if there are multiple items.

1. Go back to the Invoice Request view.
2. Select Invoice request XYZ to be invoiced.
3. Click on the Invoice button to proceed with the invoicing.

In case there is an Inovice Block maintained in the source document you will not get any resluts using the Check funtionality. You have to remove the Invoice Block in the source document e.g. the Service Order, Sales Order or Contract. Once this is done and the changes are saved, the Invoice Request e.g. Service Order Invoice Request will not be blocked anymore and you can invoice the Service Confirmation Invoice Request.

In case the Invoice Request or the document on which the Invoice Request is baseed on, is locked by a user you can find out the user by opening the Invoice Request or the or the document on which the Invoice Request is based on via the Edit button. The system will display the user locking the document in the error message.

1718618 - Cannot Invoice Document due to Error: Invoice Request ABC Item XX Not Possible; Reference Document Inconsistent

1817669 - The Error Message Invoice request XYZ item ABC not possible; reference document inconsistent is Triggered

inconsistent; invoice request; locked; , KBA , AP-CI-CIR , Customer Invoice Request , Problem