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SAP Knowledge Base Article - PreviewSymptom
- No interaction records shown in Last Interaction after confirming an account
- No interaction records found for an account in Interaction History with search criteria Business Partner
- No interaction records found in the agent inbox with search criteria Account
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Environment
- SAP S/4HANA 1909
- SAP Customer Management for S/4HANA
Product
SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA for customer management all versions
Keywords
KBA , CRM-S4-IC-INR , S4CRM: Interaction Record , CRM-S4-IC-SEA , S4CRM: Account Identification , CRM-S4-IC-IHI , S4CRM: Interaction History , CRM-S4-IC-UNI , S4CRM: Agent Inbox , Problem
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