SAP Knowledge Base Article - Preview

2842915 - Customer Management: No interaction records found in last interactions, interaction history or agent inbox for an account


  • No interaction records shown in Last Interaction after confirming an account
  • No interaction records found for an account in Interaction History with search criteria  Business Partner
  • No interaction records found in the agent inbox with search criteria  Account



  • SAP S/4HANA 1909
  • SAP Customer Management for S/4HANA


SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA for customer management all versions


KBA , CRM-S4-IC-INR , S4CRM: Interaction Record , CRM-S4-IC-SEA , S4CRM: Account Identification , CRM-S4-IC-IHI , S4CRM: Interaction History , CRM-S4-IC-UNI , S4CRM: Agent Inbox , Problem

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