You have configured flexible workflow for 'Supplier Invoices', type blocked Invoice' with eg: 3 approvers. When an invoice fails a tolerance check it is blocked and the workflow is triggered to the approving managers. Not all managers can are seeing the requests.
SAP S/4HANA Cloud All versions
Reproducing the Issue
Define a workflow structure in the APP 'Manage workflow for Supplier Invoices' with several approvers.
Create a Purchase Order for value eg: 100 Euro.
Create a Supplier Invoice with reference to the Purchase Order, which exceeds the allowed price difference tolerance.
The Invoice is blocked for payment.
The workflow is triggered.
The Invoice approval request via workflow, will be sent to all 3 managers defined in customising. They will all receive a shared inbox entry, but when ONE of them approves the
request, it will be cleared from all the inboxes at the same time.
If all 3 approvers have to receive and approve the blocked invoice workflow before it should be released fully, you should set the workflow requirement to 'All of the recipients'.
When 'All of the recipients' is defined, the invoice will be fully released only after all 3 managers have approved it. You define this in the APP 'Manage workflow for Supplier Invoices'
under the recipients TAB.
WS00800251, blocked for payment, my inbox, swwwihead, blocked, flexible workflow. , KBA , MM-IV-INT-WF , Workflow , Problem