Symptom
- A problem is experienced in the Crystal Reports client tool
- It is required to troubleshoot further
Environment
- SAP Crystal Reports (CR)
- Windows
Resolution
To trace the Crystal Reports Client tool, follow the below steps:
- Navigate to INSTALLDIR\SAP BusinessObjects Enterprise XI 4.0\conf
- Make a copy of the BO_trace.ini
- Navigate to INSTALLDIR\SAP BusinessObjects Enterprise XI 4.0\win32_x86
- Paste the BO_trace.ini file to this location
- Rename the BO_trace.ini to crw32_trace.ini
- Edit the crw32_trace.ini as follows:
Under the 'overrides' section, change the values for keep_num and append as follows:
Under the 'trace syntax and setting' section, change the values for sap_trace_level and sap_log_level as follows:
append = false;
keep_num = 100;
sap_trace_level = trace_debug;
sap_log_level = log_info; - Save the file
- Restart the Crystal Reports Client Tool
- Reproduce the problematic workflow
- Collect the logs, which will exist in the INSTALLDIR\SAP BusinessObjects Enterprise XI 4.0\logging folder
Don't forget to reverse the steps to disable the logging
See Also
[Enter your See Also here...]
Keywords
KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
Product
SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020