Symptom
When using <html> tags in the notification, the syntax tag <&SEG-GRID> "segment grid" is displaying data horizontally instead of vertically.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
An example would be as below:
Environment
SAP SuccessFactors Learning
Cause
By using the <html> and </html> tags all formatting in a syntax tag that is included in the body will be lost.
This can be prevented by using the “Preformatted” <pre> and </pre> tags around the applicable syntax tags.
Resolution
Customize the notification templates to retain formatting around the class segment information, the code would look like this:
<html>
You are scheduled to attend training using the following
schedule:<p>
<pre><&SEG-GRID></pre>
</html>
Below is an image on how the notification will look once the code is added.
Note: SAP Support does not assist with HTML code customization.
See Also
2290862 - LMS: Text formatting in customized notification isn't applied to syntax tag data or part of the notification body.
Keywords
&SEG-GRID,HTML, Notification, class, grid, , KBA , LOD-SF-LMS-NOT , Notifications , Problem