SAP Knowledge Base Article - Public

2843403 - LMS email notification segment grid is pulling horizontally when we use <html> tags

Symptom

When we use <html> tags in the notification, the syntax tag <&SEG-GRID> "segment grid" is pulling horizontally instead of pulling vertically.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

An example would be as below:

Notification all in line.png

Environment

SAP SuccessFactors Learning

Cause


By using the <html> and </html> tags all formatting in a syntax tag that is included in the body will be lost.
This can be prevented by using the “Preformatted” <pre> and </pre> tags around the applicable syntax tags.

Resolution

You will have to Customize notifications to retain formatting around the scheduled offering segment information, the code would look like this:

<html>

You are scheduled to attend training using the following

schedule:<p>

<pre><&SEG-GRID></pre>

</html>

Below is an image on how the notification will look once the code is added.

How the notification will look.png

 

See Also

2290862 - LMS: Text formatting in customized notification isn't applied to syntax tag data or part of the notification body.

Keywords

&SEG-GRID,HTML, Notification , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors HCM Core 1908