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2843423 - IAS via Upgrade Center | No tenants created nor credentials email received after running the "Create/Initiate [...]" task

Symptom

  • "Create/Initiate SuccessFactors Identity Authentication Service Integration" upgrade not working;
  • Upgrade is marked as 'Completed' in Upgrade Center, but neither the tenants were created nor the emails were received;
  • In some cases, an alert pop-up with message "Assertion failed: Element/ID passed should be available on the DOM!" is displayed;
  • My IAS related upgrades are stuck;
  • IAS Upgrade tasks are under the "In progress" status for days now.


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Environment

  • SAP SuccessFactors HXM Suite
  • SAP Cloud Platform Identity Authentication Service

Product

SAP SuccessFactors HCM Suite all versions

Keywords

IAS Upgrade not working, IAS Upgrade, IAS Upgrade Center, IAS email not sent, IAS tenant not created, IPS tenant not created, integration, successfactors, IAS, partners, partner, email , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , BC-IAM-IDS , Identity Authentication Service , Problem

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