SAP Knowledge Base Article - Public

2843423 - IAS via Upgrade Center | No tenants created nor credentials email received after running the "Create/Initiate [...]" task

Symptom

  • "Create/Initiate SuccessFactors Identity Authentication Service Integration" upgrade not working;
  • Upgrade is marked as 'Completed' in Upgrade Center, but neither the tenants were created nor the emails were received;
  • In some cases, an alert pop-up with message "Assertion failed: Element/ID passed should be available on the DOM!" is displayed;
  • My IAS related upgrades are stuck;
  • IAS Upgrade tasks are under the "In progress" status for days now.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP Cloud Platform Identity Authentication Service

Reproducing the Issue

  1. Follow the steps under "Create SuccessFactors Identity Authentication Service Integration" upgrade in Upgrade Center;
    1. In instances within the b2005 release, this upgrade will be named as "Initiate SuccessFactors SAP Cloud Platform Identity Authentication Service Integration".
  2. Upgrade gets marked as 'Completed' but it hasn't created any IAS/IPS tenants nor sent out any email;

Cause

This usually happens due to unexpected failures in the background processes (very technical and deep level) related to this upgrade.

Resolution

Please raise a new support case under component LOD-SF-PLT-IAS for further investigation. Please make sure to provide the upgrade attempt date as well as the Company ID of the instance where the upgrade was attempted.

See Also

 2791410 - How to integrate SuccessFactors with SAP Cloud Identity Authentication (IAS) through Upgrade Center

Keywords

IAS Upgrade not working, IAS Upgrade, IAS Upgrade Center, IAS email not sent, IAS tenant not created, IPS tenant not created, integration, successfactors, IAS, partners, partner, email , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , LOD-SF-ANA-SAC , Stories in People Analytics , Problem

Product

SAP SuccessFactors HXM Suite all versions