Symptom
SAP Business by Design / Cloud Experience customers are not able to start Expert Chat from Help Center.
Reproducing the Issue
- Logon to SAP Business by Design / Cloud Experience product
- Go to Help Center
- Select SAP Support Expert Chat
- Blank window opens
Resolution
- This issue has been resolved by SAP Development on September 26th 2019. If you are facing with issues when start expert chat, please turn to KBA 2392095 for detailed technical requirements.
Keywords
chat, expert chat, not able to start expert chat, byd, c4c, business by design, cloud experience , KBA , XX-SER-NET-CHAT , Chat Support , Problem
Product
SAP Business ByDesign all versions