SAP Knowledge Base Article - Public

2843444 - SAP Business by Design / Cloud Experience - Not able to start Expert Chat from Help Center

Symptom

SAP Business by Design / Cloud Experience customers are not able to start Expert Chat from Help Center.

Reproducing the Issue

  1. Logon to SAP Business by Design / Cloud Experience product
  2. Go to Help Center
  3. Select SAP Support Expert Chat
  4. Blank window opens

Resolution

  • This issue has been resolved by SAP Development on September 26th 2019. If you are facing with issues when start expert chat, please turn to KBA 2392095 for detailed technical requirements.

Keywords

chat, expert chat, not able to start expert chat, byd, c4c, business by design, cloud experience , KBA , XX-SER-NET-CHAT , Chat Support , Problem

Product

SAP Business ByDesign all versions