Symptom
- Account does not have permission to send to Certified Delivery recipient type.
- Can't create envelope
- An error occurred while executing DocuSignUploadAsyncTask.
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Navigate to Onboarding
- Try to complete NES and sign forms as the candidate
- At the end the process fails error shows "Asynchronous task is completed with error."
- When you check Audit Trail you see this error "Account does not have permission to send to Certified Delivery recipient type"
Cause
Require Feature not enabled in Docusign.
Resolution
- DocuSign confirmed that the feature "Advanced Workflow" is required in order for the Certified Delivery error to be resolved
- Certified Delivery is an option that, when selected, senders are able to use the Acknowledge receipt Recipient Action. With this Recipient Action the recipient must receive the completed documents for the envelope to be completed, but the recipient does not need to sign, initial, date or add information to any of the documents.
- You are receiving this error because the option is not enabled for you by your Admin. If you contact DocuSign, they can enable it for you.
- Enable Send to Certified Delivery (Check box) (https://support.docusign.com/guides/cdse-admin-guide-sending-and-signing-options) – When selected, senders are able to use the Acknowledge receipt Recipient Action. With this Recipient Action the recipient must receive the completed documents for the envelope to be completed, but the recipient does not need to sign, initial, date or add information to any of the documents. This option requires that the Sequential Signing UI option is enabled.
- If you do not need this option, in your recipient list for the Document in question, change “Acknowledge Receipt” (https://support.docusign.com/guides/cdse-user-guide-sending-add-recipients) to another option.
Keywords
ERROR, XpressHR.DocuSign.DocuSignService, DocuSign, envelope, creation, error, occurs, outside signing, DSN , KBA , LOD-SF-OBD-DSN , DocuSign , Problem
Product
SAP SuccessFactors Onboarding all versions