SAP Knowledge Base Article - Public

2843632 - Translator Used on i-9 Not Available to Sign Document - Onboarding


  • Candidate used translator to complete the I-9 activity, however the translator is not around to sign the I-9 document.
  • Translator left the company and is not available to sign the document.
  • How to change the translator who is not available to sign the i-9 document.
  • There is no option to restart the activity.


SAP SuccessFactors Onboarding


Open a Support case with SuccessFactors Product Support, to include the instance details, so the activity step can be updated on the backend.

See Also

Product Support, please reference Internal Memo.


SF, Success Factor, ONB, OBD, on boarding, i9 , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem


SAP SuccessFactors Onboarding