SAP Knowledge Base Article - Public

2844005 - Add Button is Missing in Marketing Permissions II


You want to add Marketing Permissions but the option to add them is missing.


SAP Sales Cloud

Reproducing the Issue

  1. Go to the Customers workcenter.
  2. Go to the Individual Customers view.
  3. Open any Individual Customer.
  4. Go to the Marketing Permissions facet.

Result: there is no option to add a Marketing Permission.


You have selected the question ''Do you want to query marketing permissions and subscriptions information from an external application to your cloud solution?" in your scoping.


You scoping won't allow Marketing Permissions to be added in C4C. This is the designed behaviour.

See Also


marketing permissions, individual customers, add, new , KBA , LOD-CRM-ACC , Account , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions