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SAP Knowledge Base Article - PreviewSymptom
- When an IVR transfers and existing call to an external number out side of SAP Contact Center (CCtr), the original Anumber "caller number" is not displayed if the number was unknown
- Business expects the system to default the Anumber to the default outbound number or SIP Trunk number
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications,IVR, Anumber, Known, private , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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