- When an IVR transfers and existing call to an external number out side of SAP Contact Center (CCtr), the original Anumber "caller number" is not displayed if the number was unknown
- Business expects the system to default the Anumber to the default outbound number or SIP Trunk number
SAP Contact Center 7.0
SAP Contact Center, on-premise edition 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications,IVR, Anumber, Known, private , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.