SAP Knowledge Base Article - Public

2844258 - The Service Location is not Replicated from C4C Ticket to FSM system


It is not possible to replicate the service location of ticket in FSM system.


SAP Cloud for Customer.

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Search for ticket LMN (where LMN represents the ticket name) and open it.
  4. You can in Overview, there is field name Service Location.
  5. Once ticket LMN is Release to FSM, this field service location is not reflected in FSM.


Currently it is not availble to replicate field service location in FSM.


This will be fix with 1911 release.


Service Location , Ticket , KBA , fsm system , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , Problem


SAP Cloud for Customer add-ins 1908