SAP Knowledge Base Article - Public

2844889 - ICS - Unable to login to the Internal Career Site - Recruiting Marketing

Symptom

When attempting to authenticate as an employee from the RMK career site, the user is redirected to the main page of the external career site as a non-authenticated site visitor.

Environment

  • SAP SuccessFactors Recruiting Marketing (RMK)
  • SAP SuccessFactors Recruiting Management (RCM)
  • Career Site Builder (CSB)
  • Internal Career Site powered by CSB

Reproducing the Issue

  1. Go to the external RMK site;
  2. Click on the Employee Login link;
  3. You will be redirected to the external site main page.

Cause

The metadata in RMK (Career Site Builder) and the metadata in the IAS console don't match.

Resolution

  1. Access Admin Center > Manage Career Site Builder > Settings > IDP Configuration;
  2. Select Generate to generate a new certificate;
  3. Press the SAVE button;
  4. Select Export Metadata in the Export SAML Metadata section and save the file locally;
  5. Go to IAS Administration Console > Applications & Resources Applications, and select your Recruiting Marketing application, then click the SAML 2.0 Configuration page;
  6. In the Define From Metadata section, upload the metadata file you saved to your computer by selecting Browse and navigating to the file location, then Save.
  7. Additionally, please ensure that the IAS console contains three applications (CSB, RCM, SF).

See Also

2769123 - Internal Career Site Powered by CSB - Recruiting Management

Keywords

internal, career, site, IAS, ICS, employee, RMK, CSB, SSO, login , KBA , LOD-SF-RMK-ICS , Internal Career Site Builder (CSB, IAS, etc ...) , Problem

Product

SAP SuccessFactors Recruiting all versions