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SAP Knowledge Base Article - PublicSymptom
You would like to understand which attachments the Attachment Exist checkbox available in the Advanced Filter of the Tickets list considers when filtering the results.
Environment
SAP Cloud for Customer
Resolution
The checkbox Attachment Exist in the Advanced Filter of the tickets list currently considers attachments which are related to the tickets itself and not interaction attachments, which are different and maintained in another tab inside the ticket.
Keywords
Attachment Exist; Checkbox; Ticket; Advanced Filter; Service; C4C; Cloud for Customer; Service Request; , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , How To
Product
SAP Cloud for Customer add-ins all versions
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