SAP Knowledge Base Article - Public

2845356 - Resource unavailable when transporting stories, models or Digital Boardroom between different tenants in SAP Analytics Cloud (SAC)


  • Unable to import and export stories from one tenant to another.
  • When exporting the story, one of the items fails with the error: "Object XXX failed to export:The resource does not exist, or you do not have permission to read it".
  • When attempting to view the story the error message displays:"The resource does not exist, or you do not have permission to read it."
  • In German: Der Export von XXX wurde aufgrund eines Fehlers nicht abgeschlossen.


SAP Analytics Cloud 2021.21

Reproducing the Issue

  1. Login to the first tenant URL.
  2. Click on the main toggle menu.
  3. Hover over Deployment and then click on Export (expanded option).
  4. Select item from list to export.
  5. Login to the second tenant URL.
  6. Click on the main toggle menu.
  7. Hover over Deployment and then click on Import (expanded option).
  8. Select the required item from the list.
  9. Import the story with related objects.


Only public files (not private files) can be transported. Shared files that exist under private folders are not exportable. 

It is existing behaviour that currently for export to pick up the dependencies, they need to be under Public folder. If required, limited access on objects in Public folder can be set using sharing permissions.

See: 2538909 - How can I export / move / copy / transport content and data between two systems in SAP Analytics Cloud (SAC)?


Move, do not copy, missing file.

To locate missing file:

  1. Go to the System View from the tab switcher in left pane.
  2. Type the file name, that is visible in error message in search bar on top right.
  3. From the returned list of files, I located the files that are in other users private folders i.e. not in the Public folder.
  4. Delete the search text to come back to the System View (or open System view in a new tab) and navigate to the folder using path found in Step 3 via System -> Users.
  5. An Admin can use the System view to locate and perform administrative actions (copy, move, create files and folders) on files and folders that are otherwise not explicitly shared with them.

See Also

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, KBA , LOD-ANA-ADM , SAC Administration , Problem


SAP Analytics Cloud 1.0